Prepared 10 November 2026. Effective when the approved subscription launch begins.

DCP SQUARE Validation Tool — Cancellation and Refund Policy

Cancel future renewals anytime

The subscription is £19 per month and renews monthly until cancelled. Cancel using the management link supplied with your subscription or email info@dcpsquare.com. Include your purchase email address and, if available, your order or subscription reference. You do not need to explain your decision.

We will confirm cancellation and the last day of paid access. Normally, cancellation preserves access for the rest of the paid period. Deactivating a Mac, deleting the app or simply stopping use does not cancel billing.

Send your request before the next renewal is due. If you sent an email cancellation in time but we failed to process it before charging you, contact us to have that corrected. Cancellation of future renewals and a request to refund a payment already made are separate matters.

Consumer cancellation rights

If you buy as a consumer, UK distance-contract law normally gives you 14 days after entering into a digital-content or service contract to cancel, subject to the rules that apply to that supply. Buying mainly for your business is different from buying as a consumer.

We do not assume that merely downloading the app, receiving an activation code or using the software automatically removes your cancellation rights. Any loss of a digital-content cancellation right requires the legally required express consent, acknowledgement and contract confirmation. Where early service provision permits a lawful proportionate charge, that also depends on the required request and information being given.

If those requirements have not been met, we will not rely on an unsupported waiver or deduction. If you cancel within an applicable statutory cancellation period, we will apply the refund rights required by law. Nothing in this policy reduces any longer cancellation period or other remedy that the law gives you.

To exercise a statutory right, tell us clearly that you wish to cancel. You may email us or use the optional form below; you do not have to use a particular template or explain why.

Faults and other refund requests

If the app is faulty, materially misdescribed or not supplied as agreed, contact us. Consumer remedies can include repair, replacement or a price reduction/refund where the relevant legal conditions are met. Access or installation problems should be reported so we can investigate; contacting support does not reduce your rights or extend a cancellation deadline automatically.

Outside statutory rights, we review refund requests individually. Tell us what happened and provide the purchase reference. We do not promise a refund solely because a subscription was unused or renewed, but we will consider the circumstances fairly. Business purchases have the rights provided by their contract and applicable law; consumer-only rights do not automatically apply to business purchases.

There is no blanket “no refunds” rule, and no requirement to accept account credit instead of a refund required by law.

How refunds are handled

Where a statutory refund is due following cancellation, we will make it within the applicable legal deadline, normally within 14 days after being informed of the cancellation. Refunds are normally returned through the original payment method, without a refund fee charged by us. Your payment provider may take additional time to display the credit.

A full refund of a paid access period normally ends the corresponding entitlement. New-job access may be held while a refund or payment dispute is reviewed. Contact us if you believe this is incorrect. Local inspection records and previously generated reports are not deleted by a refund.

Optional cancellation form

To: Mario Sergio De Almeida Moreira trading as DCP SQUARE, 28 Laughton Road, Northolt, UB5 5LL, United Kingdom; info@dcpsquare.com.

I/We hereby give notice that I/We cancel my/our contract for the supply of DCP SQUARE Validation Tool subscription access.

  • Ordered on: ____________________
  • Customer name: ____________________
  • Customer address: ____________________
  • Purchase email or order reference: ____________________
  • Date: ____________________
  • Signature (only if submitting this form on paper): ____________________

Delete whichever of “I/We” and “my/our” does not apply. The order reference is helpful but is not required to exercise a valid cancellation right.